The top 10 most inspiring quotes by W. Edwards Deming
- Quality is everyone’s responsibility.
- If you can’t describe what you are doing as a process, you don’t know what you’re doing.
- It is not necessary to change. Survival is not mandatory.
- A bad system will beat a good person every time.
- It is not enough to do your best; you must know what to do, and then do your best.
- Quality is pride of workmanship.
- Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
- People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
- Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
- We are here to make another world.
W. Edwards Deming (1900–1993) was an American statistician, professor, author, and consultant renowned for his contributions to quality management and industrial productivity. Born in Sioux City, Iowa, he earned degrees in engineering and mathematics, eventually completing a Ph.D. in mathematical physics.
Deming developed innovative statistical methods for quality control and emphasized continuous improvement. After World War II, he played a key role in transforming Japanese industry, teaching executives and engineers techniques that led to Japan’s manufacturing excellence. His “14 Points for Management” and the Plan-Do-Check-Act (PDCA) cycle became foundational in modern quality management.
In the U.S., his methods gained widespread attention during the 1980s as companies sought to improve competitiveness. Deming’s philosophy centered on leadership, systemic thinking, and reducing variation to achieve better quality. His legacy profoundly influenced business practices worldwide, earning him recognition as one of the most important figures in the field of quality and productivity.
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